GENERAL CUSTOM DESIGN INFORMATION
happens once I sign up?
Upon registering for the program you will have the option to
instantly receive your Workbook via download or email. Included in the Workbook
are step-by-step instructions guiding you through the information we need to
customize your site. Upon receipt of your completed workbook(s), we will
customize your site and contact you within ten (10) business days.
Although a Web Specialist creates the site, you still
maintain complete control over ongoing edits, additions, and deletions. If you
would like help maintaining your site, we can also provide that help through our
optional Site Maintenance program. For details contact us at email@example.com
What do I
get when I sign up for a Custom Design Services Package?
You get all of the following
- A 5-page or 10-page
professionally-designed Web site
- Includes your text,
images and company logo
- Email marketing
- Maps, weather, polls,
visitor tally and other marketing content
- Registration of your site
with leading search engines
- Commerce capability
You also have the option to
sign up for ongoing Site Maintenance at any time.
How do I
submit information to be included on my site?
Information is submitted via our
Custom Design Services Workbooks sent to you at the time you register. Workbooks
include step-by-step guidance to help you supply us with vital information to
make your Web site a robust business avenue. Workbooks and accompanying images
can be submitted to us in one of two ways:
GO2UNIX.COM / Open
1341 Hamburg Turnpike,
Wayne, NJ 07470
Attn: Custom Design
We do have the
right to reject submissions.
create more than 10 pages for my site?
Yes, through our Site Maintenance
Program, we can build extra pages. For details contact us at firstname.lastname@example.org or 973-709-9400. Of
course, you may also create additional pages and add them to your site on your
own for no additional charge.
What if I
don't have any custom pictures or images for my site?
If you don't have custom pictures
or images for your site our Web Specialist will pick images best suited for your
type of business from our image library. There is no additional cost to you for
using the images.
create a custom logo for my company that can be used on my site?
Yes. For an additional charge, the design team can create a
custom logo for your business. For details contact us at email@example.com or
does it take to build my site once you have my information? Do I get to review
my Web site before the design team finalizes it?
Once we receive your completed
Workbooks it takes up to ten (10) business days to complete your site. Your Web
Specialist will notify you via e-mail when your site is ready to review. You
will then have two (2) business days to review your site and notify us of any
changes you want.
of changes will the Web Specialist make to my site after I've reviewed the
Your Web Specialist will correct typographical errors, make grammatical
revisions, and add information that you submitted when you reviewed the site.
They cannot however completely redesign the site or add information supplied
after the two-day response period.
UPDATING MY WEB SITE TOP
Can my Web
Specialist make changes for me on an ongoing basis?
If you'd like, your Web Specialist can make changes to your
site for you on an ongoing basis for an additional charge. For details contact
us at firstname.lastname@example.org or 973-709-9400. However,
you can update the site yourself. All you need is a Web browser, an Internet
connection, and access to the administrative section (Management Console) of
your site. You do not need any special software or have to know any programming
Do I have
to use a Web Specialist to make changes to my site?
No, you can add pages, edit text,
images, and add features at any time at no additional cost. You have complete
control over your site. You don't need to know any programming languages. All
you need is a Web browser, an Internet connection, and access to the
administrative section of your site.
LOGIN: USER ID & PASSWORD
I lost my
login information to access the Management Console of my site. How do I retrieve
Contact support at email@example.com or 973-709-9400
BILLING INFORMATION TOP
cards do you accept?
MasterCard, Visa, American Express, and Discover.
Whom do I
contact if I have a billing problem?
You may contact the billing
department at firstname.lastname@example.org or
If I decide
I don't want the Web address I signed up for, can I get a refund?
(domain name) sign-up fees are not refundable. However, when your registration
period expires after one year, you can choose not to renew the address.
NEXT STEPS TOP
When will a
Web Specialist contact me?
Within ten (10) business days from receipt of your completed
of information can appear on my Web site?
The information that appears on
your Web site is entirely up to you. Below are common types of information seen
on business Web sites. Start with this list and add or delete information to
create a site tailored to your unique business.
Web site Contact Information
- City, State
- Postal code
- Phone number
- Fax number
- Email address
- Directions (if you have a
business people can visit)
Web site Company Information
- Products, services, and
- Number of years in
- Number of employees
- Location(s) or directions
- Hours of operation &
- Method of payment
- Brief biography of
owner(s) and/or staff
- Catalog Specials
- Logos or pictures
- Awards, memberships,
my Web site look like?
Based on the information you provide to your Web Specialist, we will
design a site that complements your business. If your company has an existing
logo or color palette we will be sure to incorporate them into your Web site.
Some of the more time-consuming decisions can be made on your behalf. Of course,
your input is strongly recommended.
will it take to design my Web site?
Ten (10) business days from the
time we receive your completed Workbooks.
time do I have to review the final version of my Web site before it is
your site is completed, your Web Specialist will contact you to set up a time to
review your site. After the review, you have two (2) business days to approve
the site or submit changes. If you do not respond within two (2) business days
the site will be published.
MAKING CHANGES TOP
Can I add
additional pages to my custom-designed Web site?
Your site will be pre-built with a set number of pages and
features, based on the package you choose. Your Web site will support up to 56
pages. You can add more pages yourself or if you choose, you can have us add
pages for you. More pages can be created for an additional fee. To order
additional pages contact us at email@example.com or
How can I
purchase additional Web pages or Web design time?
Additional Web page design time is sold in 30-minute
increments. For details contact us at firstname.lastname@example.org or
Can I use
my own domain name (www.joesshoestore.com) with your services?
Yes. We'll be glad to help you
register a new domain name or transfer an existing one to your new Web site.
Complete information can be found in the SiteStarter Workbook.
submit my site to Search Engines?
Yes! An initial Search Engine
submission is done for you with any of our Custom Design Packages . Your site will be automatically listed
with these Search Engines: Hotbot, Google, MSN, AllTheWeb, AltaVista, Lycos and
Northern Light. You may also submit your site to the following Search Engines
for a fee: Excite, Overture, FindWhat, Google AdWords and Inktome. The
directories you may automatically submit to include Yahoo, LookSmart and Open
submitting my Web site to Yahoo?
Because Yahoo handpicks which Web
sites they will publish in their directory, we cannot ensure placement on their
site. Nevertheless, you can quickly and easily register your site with them by
going to the Yahoo site and following the instructions.
Your Web site comes with reliable, secure web hosting, 24 hours a
day, seven days a week. So even while you sleep, your Web site will be working
for you. There will be short periods of scheduled "down" time when the servers
will be undergoing updates and maintenance. We will make every effort to
schedule these during non-peak traffic times. You will be notified in advance
via email of these planned updates. Additionally, as with any ISP (Internet
Service Provider) we can experience random "down" time, however, our
record-to-date for "up" time is competitive with the best available.
How will my
site look different from others in my industry?
Each site is different based on
content, logos, graphics and business "personality". All additional Web
applications (e.g., chat, message boards, polls, events calendar, etc.) can be
customized for you so your entire site is a professional extension of your
program my site?
After deciding what you want your
site to say and do - our Web Specialists will go to work to build a
fully-functional site for your needs. When they are finished programming the
site they turn it over to you - you need no technical knowledge to keep your Web
site up and running. This is one of the key benefits of our solution - making
changes and editing your site requires no HTML knowledge. If you do not want to
maintain your site, for an additional fee, we can maintain it for you. For
details regarding site maintenance contact us at email@example.com or
What if my
logo and graphics are in hardcopy?
You can send us your logo and
graphics via email or in hardcopy - our Web Specialists are able to scan in hard
copy materials. You can also take advantage of our royalty free image library.
It's all up to you.
Custom Design Services Web Package is best for me?
Refer to the Custom Design section for complete
package details or simply contact us at firstname.lastname@example.org or 973-709-9400 and a Web
Specialist will be happy to help you assess your needs and the packages
question not answered here?
Contact us 6am-6pm PST, Monday
through Friday at email@example.com or